The intake of adverse events requires not only careful patient and HCP interaction, but also strict adherence to internal procedures and government regulations. With our long-running history of providing industry leading clinical research and medical information services to patients, our highly skilled specialists have honed their ability to discover and collect adverse events and product quality complaints.
Our global contact centers allow for comprehensive adverse event data intake via multiple channels— including the traditional channels of phone, secure fax, and texts from mobile devices and secure email, as well as mobile apps, social networking and partner hubs.
We incorporate multi-channel technologies and strict regulatory guidelines to collect crucial PV data associated with each and every interaction for analysis and compliance, on a global scale. Our diverse healthcare experience in human biopharmaceuticals, OTC and medical devices is punctuated by a consistent track record of outstanding audit performance.